Comments on: Navigating Customer Feedback: Review Response Templates + Examples https://gatherup.com/blog/how-to-reply-to-reviews-free-templates/ Feedback, reviews & customer experience Wed, 06 Mar 2024 21:29:27 +0000 hourly 1 By: John Lawson https://gatherup.com/blog/how-to-reply-to-reviews-free-templates/#comment-494 Thu, 31 Dec 2020 16:10:04 +0000 https://gatherup.com/?p=13329#comment-494 Reviews are great way to achieve recognition. However, handling negative reviews is a challenge.

]]> By: Jessica Bennett https://gatherup.com/blog/how-to-reply-to-reviews-free-templates/#comment-493 Tue, 14 Jul 2020 04:47:12 +0000 https://gatherup.com/?p=13329#comment-493 Thanks for sharing such an informative article, a great explanation through examples though.

]]> By: Aaron Starc https://gatherup.com/blog/how-to-reply-to-reviews-free-templates/#comment-492 Fri, 03 Jul 2020 11:26:02 +0000 https://gatherup.com/?p=13329#comment-492 Very well written Liezen, negative comments can be a tough-ask to deal with, at times. In my opinion, acting promptly and trying to get the issue resolved can get you a lot of positive traction from the audience and enable a consumer to be your brand’s loyal. Just need to make sure that you are doing everything right. Great explanations through examples though.

]]> By: Aaron Weiche https://gatherup.com/blog/how-to-reply-to-reviews-free-templates/#comment-491 Sat, 25 Apr 2020 02:51:28 +0000 https://gatherup.com/?p=13329#comment-491 In reply to Gary @ Mid-Columbia Insurance.

Hi Gary- Great question. I get asked it often and I’m going to write a blog post on it … stay tuned. To answer you though, I think going back in time is a good thing. You might hold off on a very negative or aggressive review, but taking ownership of all your past reviews is a good signal to future prospects. Try to reply to your bad reviews, if you have any from months or years ago stating you are now monitoring these and there to help if still needed. Thanks!

]]> By: Gary @ Mid-Columbia Insurance https://gatherup.com/blog/how-to-reply-to-reviews-free-templates/#comment-490 Thu, 23 Apr 2020 01:31:56 +0000 https://gatherup.com/?p=13329#comment-490 How far back should you go to respond to an older review?
My thoughts are that sometimes it is better to let sleeping dogs lie. Especially if they are older positive reviews. If the client’s attitude has changed they could modify the review or delete it all together.
Thoughts?

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