Comments on: 5 Tips To Improve Your Customer Feedback Response https://gatherup.com/blog/5-tips-improve-customer-feedback-response/ Feedback, reviews & customer experience Tue, 18 Apr 2017 00:34:31 +0000 hourly 1 By: Justin Lewis https://gatherup.com/blog/5-tips-improve-customer-feedback-response/#comment-272 Tue, 18 Apr 2017 00:34:31 +0000 https://www.getfivestars.com/?p=5517#comment-272 We’ve seen a huge increase in reviews by including a quick blurb inside of a phone call as well. This way if someone has any hesitation, we can get it on the spot and help them through the process if they have any questions (up until the point where they start typing, from there we let them be). But of the suggestions you’ve provided, I think including Zapier, email reminders, and a general process for requesting reviews will dramatically increase our return on (time) investment.

]]> By: Aaron Weiche https://gatherup.com/blog/5-tips-improve-customer-feedback-response/#comment-271 Wed, 05 Apr 2017 15:51:12 +0000 https://www.getfivestars.com/?p=5517#comment-271 In reply to Wood & Co Creative.

John- Thanks for the comment. The completion rate is definitely not lower. In sending millions of feedback requests we see the law of averages at work. In the coming weeks we hope to share some of our initial stats on SMS engagement, but early signs show it’s very helpful for increasing response rates as well as open rates.

]]> By: Wood & Co Creative https://gatherup.com/blog/5-tips-improve-customer-feedback-response/#comment-270 Wed, 05 Apr 2017 15:30:57 +0000 https://www.getfivestars.com/?p=5517#comment-270 Very interesting that the open rate is that high on SMS. Is the completion rate lower than email though? I could see people being annoyed they received the text message and not following through.

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