Comments on: Review Sprinkles And Your Customer Feedback Cake https://gatherup.com/blog/review-sprinkles-and-your-customer-feedback-cake/ Feedback, reviews & customer experience Mon, 21 Dec 2015 17:37:21 +0000 hourly 1 By: Aaron https://gatherup.com/blog/review-sprinkles-and-your-customer-feedback-cake/#comment-17 Mon, 21 Dec 2015 17:37:21 +0000 https://www.getfivestars.com/?p=3838#comment-17 In reply to New User.

Steve-

Fantastic questions and ones that many businesses want to understand and know more about. For this reason I pulled my answers into a blog post! Here is a Customer Spotlight on your questions and my answers: https://gatherup.com/blog/customer-spotlight-travel-agency-reviews/ Thanks Steve!

]]> By: New User https://gatherup.com/blog/review-sprinkles-and-your-customer-feedback-cake/#comment-15 Wed, 16 Dec 2015 03:53:51 +0000 https://www.getfivestars.com/?p=3838#comment-15 Hi Aaron,

Thanks for the information about getting customer feedback. You said you did studies with the NPS score and how that scores ties to the actual number of reviews the business is getting. I would love to know what those numbers are so I know if I need to update my follow up email to clients to help get actual reviews online.

I’d also love a blog post showcasing the best or top 5 follow up emails that obtained the top number of get five stars online reviews in 2015 or to date are.

I am getting 64% percentage of our client taking the first 1-10 rating survey and our NPS score is high at 94%. But my actual number of reviews that clients create online is very very low.

Sent out 255 surveys
64% opened it and took the one question rate us 1-10 survey
94% NPS score. Meaning almost every single survey was a 10 out of 10 rating.

But I have had just two reviews, out of the 255 surveys sent out.

]]> By: Aaron Weiche https://gatherup.com/blog/review-sprinkles-and-your-customer-feedback-cake/#comment-14 Fri, 11 Dec 2015 00:18:53 +0000 https://www.getfivestars.com/?p=3838#comment-14 In reply to robert hili.

Rob- Thanks for your comments and energy. I’m glad this connected with you and I’ll do my best to keep my writing going. It is amazing to to grasp the amount of feedback a customer might never share with a business, but will with so many others. It’s so important to try to get as much of that as a business to know where to improve.

]]> By: robert hili https://gatherup.com/blog/review-sprinkles-and-your-customer-feedback-cake/#comment-13 Fri, 11 Dec 2015 00:09:32 +0000 https://www.getfivestars.com/?p=3838#comment-13 Hi Aaron, your “sprinkle” story is awesome!
Your 5 points have just sparked the fire in the belly.
Just last night i mentioned the power of reputation management to a large company here in australia because he was asking for reviews via “survey monkey” in regards to his sales reps. I asked him what he did with the reviews and mentioned that he could make them very powerful by using a system to promote the great work on review sites as well.
He just wrote back a page letter, intrigued and keen to learn more.
Your post above is perfect for me to share with him on the topic.
I am only new to the whole concept of reviews and it is blowing my mind.
The statistics you share are incredibly powerful. Everytime I read another statistic I turn to my wife and say ” thats exactly what we do!”
As above, we don’t make complaints over the internet, but we tell our friends and would never go back. The 90 % plus figure is great.
I am going to make reputation management my main service next year and plan on becoming an expert.
The information you provide and share will help me greatly I am sure so keep up with the great stories, ideas to promote and case studies…cheers rob

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